Frequently Asked Questions

Liora launched in February 2023 and has been proudly serving customers ever since.

Orders typically process within 1–3 business days. You’ll receive a tracking email once shipped.

USA orders usually arrive in 5–12 business days after shipment. International orders: 7–20 business days depending on customs.

Returns are only accepted within 7 days of delivery if items are unused, unopened, and in original packaging. Customers are responsible for return shipping. Most situations are resolved with exchanges, store credit, or warranty support instead of refunds.

Contact us within 7 days of delivery with photos or video evidence. Verified defects are handled through troubleshooting, replacement parts, or an exchange. Refunds are considered only if no other solution is possible.

Yes. Liora products include a limited 6-month warranty against manufacturing defects. Issues must be reported within 7 days of discovery with proof. Remedies are usually repairs, replacements, or store credit; refunds are a last resort.

Email us within 12 hours of placing your order. After processing begins, changes and cancellations cannot be guaranteed.

Yes. Import duties and taxes are assessed by your local customs office and are the buyer’s responsibility.

We accept major credit/debit cards and other secure options displayed at checkout.

Email us at shop.liora@outlook.com. We reply within 1–2 business days.